Contact

Have a question about an order, community listing, selling to KPZ or a specific item? Send us a message and we will try to answer as clearly as possible.

Please read this page before writing — you may find your answer here without having to wait.

What you can write about

Feel free to reach out about the following:

Questions about a specific listing (availability, photos, details)
Issues with a received order (damage, wrong item)
Offers to sell an item or questions about a direct KPZ offer
Status of your seller submission
Technical problem on the site (bug, error)
Questions about KPZ balance
Questions about delivery or Econt courier
Partnership or media inquiries
Anything else that does not fit the above

Before you write

Got a question about a specific listing? Check the product page and FAQ first — many questions are already answered there.

Have an issue with an order? Please include in your message:

Your order number
A clear description of the problem
Photos (if there is visible damage)
Date the parcel was received

Want to offer an item? It helps to include:

Type of item (game, comic, collectible, etc.)
Brand, title, or series
Condition
Photos (can follow later)
Preferred payout (cash or KPZ balance)

Email

Write directly to: info@kpz.bg

Contact form

The site does not currently have a built-in contact form. Use the email above to get in touch directly.

Response time

KPZ is a small project, so replies may not be instant, but every message is reviewed carefully.

During busy periods it may take a little longer. If you have not heard back after 3 working days — feel free to write again.

What not to send

Please do not send:

Spam or promotional messages
Requests for products we do not carry (electronics, clothing, etc.)
Offensive or abusive messages
Requests for financial transfers or payments outside the site
Links to suspicious websites
Messages with no clear subject or content

Messages of this type will be ignored.

Thank you for using KPZ. This project exists because people like you find value in giving beloved games, comics, and collections a second life.